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HP Laptop dv6000 special 24 month warranty, rather than 12 month, due to failures
Here’s my experience in using the HP special extended warranty
I bought my dv6000 laptop off the shelf in November 2006. In March 2008, my dv6000 suddenly refused to turn on. No lights, no sound, nothing. A motherboard component failed, I figure.
I did some research to see how others on the web handled this problem. I learned about a special HP extended warranty program for dv6000 owners who had this very problem (along with a few other problems that plague this particular series of laptops). The number to call is 1-866-671-7362. Here’s the link to HP’s info page about the extended warranty on the dv6000 and other series laptops. CAUTION: Your serial number must match the list in order for your laptop to be covered by the extended warranty.
I did not call HP right away, because It took a couple of weeks for me to figure out how to get my data off the laptop hard drive.
The HP laptop hard drive is a new-fangled SATA hard drive. I do not have any other PCs that use the SATA technology, and so I lacked any means of connecting the laptop hard drive to another computer in order to download the data.
To get the data off my laptop, I found some websites that taught me how to remove my laptop hard drive, and then I ordered an external 2.5 inch SATA harddrive enclosure from TigerDirect for about $20. The enclosure worked perfectly, and I downloaded my data onto another computer via a USB connection.
Then I put the harddrive back into the laptop. Then I removed the extra 1 GB memory chip I had installed, just in case the technicians decided to replace my laptop rather than repair it. Now I was ready to call HP.
I called HP April 8, 2008. When I called the HP help line at 1-866-671-7362, I got right through no waiting (1030 am on a Tuesday).
The HP telephone operator was nice, and was thorough. My serial number matched those eligible for the extended warranty. No hassles at all.
I am now waiting for the prepaid shipping container to arrive, which is supposed to be in a few days.
UPDATE: HP delivered the shipping containers right away. I returned the laptop at no cost. I got the laptop back promptly. The laptop runs fine. BUT HP wiped most of my data from the hard drive. Darn it. It took me ages to get the hard drive set up like I want. Glad I backed up the most important stuff. Did they really have to restore? … I doubt it — I think they restored just to minimize the potential for software glitches. Overall, I was very pleased with HP’s service in this instance.
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